Support

 

FAQs - Frequently Asked Questions

 

Q: When will my recipient receive their funds?

 

Service	Transfer Speed
SMART Money	Within 30 minutes
Airtime Loads	Within 30 minutes
Bank Deposit	1 business day
Cash Pickup	1 business day
Door-to-Door	1 business day (Metro Manila) 2-5 Business days (Other provinces)

 

 

Please note:

• All remittance requests are processed during our normal business hours: Monday-Friday, 8am-5pm PST.

 

• NOTE: Your FIRST transaction may be delayed by 3-5 business days for risk management purposes.
  
  
• Except for SMART Money transfers & Airtime Loads, remittance requests made AFTER 3:00pm PST on Friday in Vancouver will not be available to the recipient until Tuesday in the Philippines.

 

 

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