Support

 

FAQs - Frequently Asked Questions

 

Q: How do I send a remittance using hyperREMIT?

 

After you have 1) funded your hyperREMIT account and 2) saved your recipient details in the system, you can send a remittance by:

 

 

To send a remittance using hyperREMIT:

 

Method	Instructions
Phone	Call us toll-free 1-888-738-7724 (Canada) or toll-free 1-800-1-116-0818 (Philippines)
SMS	Send an SMS text message to 206-745-0436* by following these instructions.

 

 

NOTE: All remittances are processed during our normal business hours: Mon - Fri, 8am - 5pm PST.

 

Except for SMART Money transfers & Airtime Loads, remittance requests made AFTER 3:00pm PST
on Friday in Vancouver will not be available to the recipient until Tuesday in the Philippines.

 

 

NOTE: Your FIRST transaction may be delayed by 3-5 business days for risk management purposes.

 

 

 

*You must enable SMS notifications within your hyperREMIT account to use this feature.

 

206-745-0436 is a US phone number; most Canadian cell phone carriers do not charge for text messages to/from the United States, with the exception of Rogers & Fido. As of October 1, 2010, Bell Mobility does not consider the US to be an international destination. Please check with your mobile phone company to confirm if your cell phone plan might incur any applicable charges, if sending text messages to the United States.

 

Back >