Support

 

Customer Support

 

 

NOTE: All remittances are processed during our normal business hours: Mon - Fri, 8am - 5pm PST.

 

Except for SMART Money transfers & Airtime Loads, remittance requests made AFTER 3:00pm PST
on Friday in Vancouver will not be available to the recipient until Tuesday in the Philippines.

 

 

 

NOTE: Your money transfer will be processed once we have verified the source of funds for your transaction. This can sometimes take 3-5 business days, depending on the nature of the transaction and for risk management purposes to protect against fraudulent activity. The verification process will apply to your first transaction. Please note that for security purposes, this verification process could also apply to future transactions as well.

 

 

 

 

Telephone Support

 

Canada	Philippines
Call toll-free: 1-888-738-7724	Call toll-free: 1-800-1-116-0818

 

Live Customer Service Agents are available Monday - Friday, 8:00am - 5:00pm PST

 

 

 

Email Support

 

If you prefer to email us, contact support@hyperremit.com.

 

Live Customer Service Agents are available Monday - Friday, 8:00am - 5:00pm PST

 

 

Inquiry Details

If your inquiry is in regards to a specific transaction, please include details of the transaction, such as:   Your Account Number (10-digits "CSXXXXXXXXXX", as found in your profile & transaction notification email) Transaction Receipt ID Number ("hyperREMIT" + 7-digits, as found in your transaction notification email) Transaction Type (ie, Cash Pickup, Door-to-Door Delivery, Bank Deposit, SMART Money etc) Date and time of the transaction Amount & Currency sent to your recipient (PHP or USD)